Code of Conduct

Respect Everyone

OverKlocked Gaming is a shared space. Treat other players and our staff with respect: in person, in voice chat, and in game. Trash talk between friends is part of gaming; targeting strangers, staff, or anyone who asks you to stop is not.

Zero Tolerance for Harassment

We have zero tolerance for harassment, hate speech, threats, or discrimination of any kind. Anyone engaging in this behaviour will be asked to leave.

Take Care of the Equipment

• Use stations, peripherals, and consoles as intended. No tampering or rough handling.
• Report problems to staff instead of trying to fix hardware yourself.
• You're welcome to bring your own keyboard, mouse, or headset. Ask staff if you need a hand swapping them in.

No Vaping or Smoking Inside

Vaping and smoking inside are not permitted. It's not only a store rule, it's a City of Edmonton bylaw. Please step outside.

Food and Drink

We have a big selection of snacks, beverages, and fresh-made lattes and espressos available for purchase, and you're welcome to enjoy them while you game. Please keep drinks away from keyboards and report spills to staff right away. Outside snacks and drinks are not allowed. Cake and pizza are fine for birthday parties.

Minors

We welcome gamers of all ages. Children under 13 must be accompanied by an adult while at the venue.

Staff Discretion

Our staff keep the venue safe and fun for everyone, and they have the final say on the floor. We reserve the right to refuse service or ask anyone to leave for behaviour that puts people, equipment, or the atmosphere of the venue at risk.

How to Report a Problem

If someone or something is making your visit worse, tell a staff member on the floor. That's the fastest way to get it handled. You can also reach us afterwards through the contact form, by email at contact@overklocked.com, or by phone at (587) 410-4105.