Privacy Policy

Who We Are

OverKlocked Gaming is a gaming center in Edmonton, Alberta, located at 11618 119 St NW, Edmonton, AB T5G 2X7, Canada. If you have any questions about this policy or about your personal information, contact us at contact@overklocked.com or by phone at (587) 410-4105.

What We Collect

When you use this website, we collect only what you give us and what we need to run the venue:

• Enquiry forms: your name, email address, phone number (optional), a subject, and your message, plus any party or event details you choose to include (for example a child's age, preferred dates, or guest counts). We also record the page you submitted the form from and your browser's user-agent string.
• A salted hash of your IP address: never the address itself, kept for abuse prevention and deleted within 30 days.
• Bookings and registrations: these have their own flows; bookings collect contact details and payment-processing data through our payment provider.

We use no advertising trackers, and we never sell personal information.

Why We Collect It

• Responding to your enquiry.
• Arranging bookings, parties, and events.
• Preventing spam and abuse (a Cloudflare Turnstile challenge and rate limiting).
• Improving the venue.

How Long We Keep It

Enquiries are kept while we need them to serve you and are automatically deleted after our configured retention period (default: 2 years). The IP-address hash is deleted within 30 days regardless.

Who Else Touches Your Data

We use a small number of service providers to run the site:

• Cloudflare Turnstile: bot-challenge verification on our forms; your challenge token is verified with Cloudflare.
• Slack: a notification to our staff that an enquiry arrived; the notification carries a reference number and enquiry type only, never your message or contact details.
• Payment processing (bookings): our payment provider handles card payments; card data never touches our servers.
• Hosting infrastructure: DigitalOcean.

Riot Accounts and Game Stats

We offer free game stats and leaderboards for players who choose to link their Riot Games account at our venue or from their phone. Linking is optional. When you link, you opt in to the data collection described here. <OWNER/COUNSEL: replace this whole section with approved policy text>

What We Collect When You Link

• Riot account identifiers: your PUUID (Riot's permanent account identifier), your Riot ID (game name and tag line), and your active game region.
• Match data: match history and match performance for the supported games you play.

We use this data for one purpose: to show player stats and venue leaderboards. Linking your Riot account makes your game stats public on our stats pages and venue screens.

Deleting Your Riot Data

You can ask us to delete your Riot data at any time. Deletion is keyed to your PUUID and removes:

• your linked Riot account record;
• your match participation and attribution records;
• your leaderboard rankings, including our hourly leaderboard cache (cleared on its next refresh);
• your recorded consent status.

We also process the deletion lists Riot Games sends us and delete matching data without a request from you. <OWNER/COUNSEL: A0.1 item 6 - may internal consent event records persist as a legal record after erasure?>

Minors

A member aged 13 to 17 can link a Riot account only with a parent or guardian's consent. The member starts the link at a station in our venue. The parent or guardian finishes it on their own phone: they scan the code the station shows, enter their name and their relationship to the member, and confirm their consent. We record the guardian's name, their relationship to the member, their consent, the policy version they agreed to, and the time. Members under 13 cannot link a Riot account. Minors appear on public stats under an alias, never under their Riot ID. This option is off by default at our venue. <OWNER/COUNSEL: minors linking stays off until counsel signs off>

How Long We Keep Game Stats

Match and stat data is kept for <OWNER/COUNSEL: match/stat retention period>. If you unlink your Riot account, your stats stop updating and we keep your history until you ask us to delete it. We keep consent records as a legal record of the consent you gave.

Your linked account can be in one of these states:

• Unlinked: you disconnected. Stats stop. We keep your history until you ask us to delete it.
• Blocked: this Riot account can't be linked here (store-owned or staff-reserved).
• Withdrawn: you revoked consent. Same as unlinked, plus a consent record.
• Deleted: we erased the data for your PUUID, on your request or from Riot's deletion list.

Where Game Data Lives

Riot account and match data is stored in Toronto, Canada.

Your Rights: Access, Correction, Erasure

You can ask what personal information we hold about you, ask us to correct it, or ask us to delete it. Email contact@overklocked.com and include your reference number if you have one. We will respond promptly.

Children

Party enquiries are made by adults. We ask for a child's age only, never a child's name, on our enquiry forms.

Changes to This Policy

If this policy changes, we will post the updated version here with a new effective date.